The map below shows the time a normal ground package takes for delivery. (Please note that the days shown are from when the package ships, not when ordered.) Delivery times are estimates. Express shipping (1 day, 2nd day, 3 day select) will not expedite the processing time, only the shipping times. All orders are processed in the order they are received. All orders should be delivered within the estimated time excluding weekends and holidays. When using the Express Shipping options please note that if the order is placed after 2 pm Eastern time will ship the following business day and there is no Saturday delivery available. If an order is placed before 2pm Eastern time it will ship the same day and will be delivered on the scheduled day excluding weekends and holidays. Please note that shipping times do not include weekends on air or ground packages. An Example: If you request Next Day Air shipping after 2pm eastern time Thursday, your order will ship Friday and Arrive the next business day, Monday. If you request Second Day Air it will arrive on Tuesday, Three Day select will arrive on Wed. There are no refunds on shipping charges.

Delivery Schedule
All in-stock items ordered by 2 p.m. (Eastern Time) will ship same day excluding holidays and weekends. Orders received after 2 p.m. (Eastern Time) will ship the next Business Day excluding weekends and holidays. avmountsonline.com will make every effort to meet shipping deadlines. Occasionally orders may be delayed by unforeseen circumstances or difficulties. Please note that our warehouse does not ship nor do our carriers deliver on Saturdays, Sundays or major holidays.

Once items have shipped we will email your shipping confirmation and UPS tracking number, it is the customer's responsibility to track delivery. You may track you order at any time by going to our Tracking Page or to www.ups.com and use their tracking page. Please let us know if delivery problems arise. It is always best to call UPS first. If they do not resolve the problem for you, we certainly will. You can reach Customer Service by sending an email to Help@avmountsonline.com or by calling 1-865-671-2023.

Some of the items on our site may be listed as "Clearance or Open Box " and may not ship same day. If an item is a "Clearance or Open Box"item, the web page will indicate the extended shipping time.

Backorders
If an item suddenly becomes unavailable, the details of the backorder and information concerning the expected delivery date will be communicated to you by email. You may then choose to wait for the item or to be notified when the item is back in stock to replace your order. If an item will be back ordered more than 24 hours we will credit your purchase in full and will not charge your order until confirmed by the customer. As most items are continually restocked, backorders are not frequently an issue.

Damaged Items
If an item is delivered to you in unacceptable condition, do not reject delivery, but do make sure the damage is noted by the delivery driver. Let us know immediately of the damage by sending an email to Customer Service at Help@avmountsonline.com or calling us at 1-865-671-2023. Please include your name, order number, the item description, a list of the damaged parts (usually found in the assembly instructions) and any other significant details. We will respond with a remedy to the problem within hours. In many cases the problem is more easily remedied with the expedient shipment of new parts. If the item has suffered significant damage, we will file a damage claim against the carrier and we'll ship a new item right away. You will not be charged for a new replacement item and it is not your responsibility to file a damage claim against the carrier. Please keep the damaged item and the packaging until the carrier has contacted you, has picked the item up or has inspected the item and released it to you to do with as you wish. In most cases the carrier will just ask you to discard the damaged item. Freight damage is not frequently an issue with our shipments. This information is included here in the rare case that you are not totally satisfied with the condition of your delivery. We want you to know you will never be stuck with a damaged or defective item. Please know we are here to protect your interests. If you need any help at all, please contact Customer Service.

Contact Us

Our Sales Department handles product questions, telephone orders and changes to online purchases. You can reach a sales representative by phone at 1-671-2023 M-F 9:30 am to 5:30 pm EST, or by email 24 hours a day at Sales@avmountsonline.com . You can also reach the Sales Department by fax at 1-865-671-2016. Mail should be addressed to avmountsonline.com, Online Sales Dept., 11157 Outlet Drive, Knoxville TN 37849.

Our Customer Service Department handles all questions and concerns that you may have about an existing order or previous order. You can reach Customer Service by telephone at 1-865-671-2023 M-F 9:30 am to 5:30 pm EST. Customer Service is available via email 24 hours a day at the addresses indicated below . Mail should be addressed to avmountsonline.com, Customer Service Dept, 11157 Outlet Drive, Knoxville TN 37849.

Please direct your emails to the following departments:

To Request Shipping Information or the Status of an Order
Tracking@avmountsonline.com
Please include your order number.

To Report a Damaged or Defective Item
Help@avmountsonline.com
Please include Order Number, Name of Item, and Part Numbers from Assembly Instructions.

To Request to Cancel an Order
Cancel@avmountsonline.com
Please review our Cancellation Policy before sending a request to cancel an order.

To Request an RMA to Return an Order
Returns@avmountsonline.com
Please review our Returns Policy before sending a request for a RMA return authorization number.

To Inquire on a Pending Refund
Refunds@avmountsonline.com

To Report Problems with Order Status page
Orders@avmountsonline.com
Please include Name, Order Number and Email address